Shipping policy

Shipping Policy | Neurolune @font-face { font-family: 'TikTok Sans'; src: url('https://fonts.gstatic.com/s/tiktoksans/v6/70l9u7g-Lm8OXGnh_Ow1sUfFMmdd9dRE425wpTD-UGeyQ5XotbaHt9AiqsbDdQ.woff2') format('woff2'); font-weight: 300 900; font-style: normal; font-display: swap; } * { box-sizing: border-box; margin: 0; padding: 0; } body { font-family: 'TikTok Sans', -apple-system, BlinkMacSystemFont, 'Segoe UI', sans-serif; background: #f6f7fe; color: #3a3f52; line-height: 1.75; -webkit-font-smoothing: antialiased; } a { color: #3d42b7; } .nl-topbar { position: sticky; top: 0; z-index: 50; background: rgba(255,255,255,.92); backdrop-filter: blur(10px); border-bottom: 1px solid #e3e6fb; } .nl-topbar-inner { max-width: 1080px; margin: 0 auto; padding: 14px 20px; display: flex; align-items: center; justify-content: space-between; gap: 16px; } .nl-logo { font-size: 21px; font-weight: 800; letter-spacing: -0.02em; color: #101223; text-decoration: none; } .nl-logo span { color: #3d42b7; } .nl-nav { display: flex; gap: 4px; flex-wrap: wrap; } .nl-nav a { font-size: 13.5px; font-weight: 600; color: #5a5f7d; text-decoration: none; padding: 7px 13px; border-radius: 100px; transition: all .2s; } .nl-nav a:hover { color: #3d42b7; background: #eef0fd; } .nl-nav a.active { color: #fff; background: #3d42b7; } .nl-wrap { max-width: 880px; margin: 0 auto; padding: 48px 20px 80px; } .nl-hero { background: linear-gradient(135deg, #3d42b7 0%, #282c7a 100%); border-radius: 32px; padding: 56px 48px; color: #fff; margin-bottom: 32px; position: relative; overflow: hidden; } .nl-hero::after { content: ''; position: absolute; right: -80px; top: -80px; width: 260px; height: 260px; border-radius: 50%; background: rgba(255,255,255,.08); } .nl-hero .eyebrow { font-size: 12.5px; font-weight: 700; letter-spacing: .16em; text-transform: uppercase; color: #b9c0ff; margin-bottom: 12px; } .nl-hero h1 { font-size: 44px; font-weight: 700; line-height: 1.12; letter-spacing: -0.02em; margin-bottom: 14px; } .nl-hero .updated { font-size: 14px; color: #c9ceff; font-weight: 500; } .nl-card { background: #fff; border: 1.5px solid #e3e6fb; border-radius: 24px; padding: 44px 48px; } .nl-card h2 { color: #282c7a; font-size: 21px; font-weight: 700; letter-spacing: -0.01em; margin: 36px 0 12px; padding-top: 32px; border-top: 1px solid #eef0fd; } .nl-card h2:first-child { margin-top: 0; padding-top: 0; border-top: 0; } .nl-card p { margin-bottom: 14px; font-size: 15.5px; } .nl-card ul, .nl-card ol { margin: 0 0 14px 22px; font-size: 15.5px; } .nl-card li { margin-bottom: 8px; } .nl-card strong { color: #1c1f45; } .nl-contact { margin-top: 32px; background: linear-gradient(135deg, #3d42b7 0%, #282c7a 100%); border-radius: 24px; padding: 36px 40px; color: #fff; } .nl-contact h2 { color: #fff; font-size: 19px; font-weight: 700; margin-bottom: 14px; } .nl-contact p { font-size: 15px; color: #d5d9f5; margin-bottom: 6px; } .nl-contact a { color: #fff; font-weight: 700; } .nl-badge { display: inline-block; background: #e9ecfd; color: #3d42b7; font-size: 13px; font-weight: 700; border-radius: 100px; padding: 6px 16px; margin-bottom: 16px; } .nl-footer { max-width: 880px; margin: 0 auto; padding: 0 20px 48px; text-align: center; font-size: 13px; color: #8a8fa8; } .nl-footer a { color: #6a70c8; text-decoration: none; font-weight: 600; } .nl-footer a:hover { text-decoration: underline; } /* hub */ .nl-hub-grid { display: grid; grid-template-columns: 1fr 1fr; gap: 20px; } .nl-hub-card { background: #fff; border: 1.5px solid #e3e6fb; border-radius: 24px; padding: 32px; text-decoration: none; display: block; transition: transform .25s, box-shadow .25s, border-color .25s; } .nl-hub-card:hover { transform: translateY(-4px); box-shadow: 0 16px 40px rgba(61,66,183,.13); border-color: #b9c0f2; } .nl-hub-card .icon { width: 46px; height: 46px; border-radius: 14px; background: #e9ecfd; color: #3d42b7; display: flex; align-items: center; justify-content: center; margin-bottom: 18px; } .nl-hub-card .icon svg { width: 22px; height: 22px; } .nl-hub-card h2 { color: #101223; font-size: 19px; font-weight: 700; margin-bottom: 8px; } .nl-hub-card p { font-size: 14px; color: #6a6f85; line-height: 1.55; } .nl-hub-card .go { display: inline-block; margin-top: 16px; font-size: 14px; font-weight: 700; color: #3d42b7; } @media screen and (max-width: 768px) { .nl-hero { padding: 40px 28px; border-radius: 24px; } .nl-hero h1 { font-size: 30px; } .nl-card { padding: 30px 24px; border-radius: 20px; } .nl-contact { padding: 28px 24px; } .nl-hub-grid { grid-template-columns: 1fr; } .nl-topbar-inner { flex-direction: column; gap: 10px; } .nl-wrap { padding: 32px 14px 56px; } }
Neurolune Policies

Shipping Policy

Last updated: July 25, 2026
Free U.S. Shipping on Every Order

1. Processing Time

Orders placed before 4pm ET, Monday–Friday, ship the same business day. Orders placed after 4pm ET, or on weekends and holidays, ship the next business day.

2. Delivery Time

Standard delivery takes 3–5 business days within the United States. Your order is picked, packed, and shipped from the USA.

3. Shipping Cost

Free U.S. shipping on all orders — no minimum, no code needed. This applies to both one-time purchases and every subscription renewal.

4. Tracking Your Order

The moment your order ships, we email you a tracking number. You can follow your package from our facility to your door. If your tracking hasn't updated after 5 business days, contact us and we'll look into it.

5. Carriers

We ship via major U.S. carriers (such as USPS, UPS, and FedEx). The carrier is selected automatically based on your address and the fastest available service.

6. Address Accuracy

Please double-check your shipping address at checkout. If an order is returned to us due to an incorrect or incomplete address, we'll reship it once the correct address is confirmed. Neurolune is not responsible for orders delivered to an incorrectly provided address.

7. Lost or Delayed Packages

If your package is marked delivered but you can't find it, check with household members and neighbors first, then email support@neurolune.com — we'll work with the carrier and make it right. Carrier delays (weather, holidays, high volume) are outside our control, but we'll always help you track down your order.

8. Subscription Shipments

Subscription orders renew and ship automatically on your chosen schedule. You'll receive a reminder email before each renewal, and tracking once it ships. Priority fulfillment is included with every subscription.

9. International Shipping

We currently ship within the United States only. If you're outside the U.S. and interested in Neurolune, email us — we'll let you know when international shipping becomes available.

Questions about this policy?

Email: support@neurolune.com

Address: Neurolune, Rochester, Minnesota, USA

We aim to respond within 1–2 business days.